Complaints Data
Complaints publication report
Firm name: Prestige Underwriting Services Limited
Group: Prestige Insurance Holdings Limited
Other firms included in this report (if any): N/A
Period covered in this report: 1 January 2024 – 30 June 2024
Brands/trading names covered: Prestige Underwriting
|
Insurance and pure protection |
Intermediation (within the reporting period) per 1000 policies sold | 6.90 |
| Number of complaints opened | 507 | |
| Number of complaints closed | 528 | |
| Percentage closed within 3 days | 15% | |
| Percentage closed after 3 days but within 8 weeks | 84% | |
| Percentage upheld | 56% | |
| Main cause of complaints opened | Other General Admin / Customer Service |