Complaints
Complaints Procedure
Any enquiry or complaint should be addressed in the first instance to your broker.
We aim to provide a first class service at all times, however, if you have any complaint regarding the standard of service you have received under your policy, the following procedure is available to you to resolve the situation.
In the first instance please, contact:
In the UK
Customer Services Manager
Prestige Underwriting Services Limited
The Lanyon Building
Jennymount Industrial Estate
10 North Derby Street
Belfast
BT15 3HL
Telephone: 08000 327 327
Email: complaints@prestigeunderwriting.co.uk
In Ireland
Customer Services Manager
Prestige Underwriting
Teach Chinn Aird
Ashe Street
10 North Derby Street
Co.Cavan
H12 PF67
Telephone: 048 9035 5585
Email: complaints@prestigeunderwriting.co.uk
We will fully investigate your complaint and issue a response within 8 weeks. If you remain dissatisfied with outcome or we are unable to resolve your complaint you refer the matter to the appropriate Ombudsman’s Service for investigation.
In the UK
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Telephone: 0207 964 1000
Website: Financial Ombudsman Service
In Ireland
Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
D02 VH29
Telephone: + 353 1 5677000